Understanding Bigfoot Management Group’s Scope of Work
It is important for property owners using real estate to produce income, i.e. landlords, to understand what a property manager’s role is before hiring one to manage their property or properties. There are many misconceptions about what a property manager does and what’s included in a Property Management Agreement (PMA).
Every property manager operates differently, and every PMA outlines a unique scope of work. At Bigfoot Management Group (BMG), we believe it’s essential for our landlords to understand what’s included in the monthly management fee and what falls outside that scope, so there are no surprises when additional charges occur.
We strive for transparency about what we charge and why. That said, property management often involves “grey areas” requiring professional judgment about whether a task falls within our included services or must be billed separately.
What’s Included in Our Standard Scope
Our monthly management fee covers the core services needed to operate and maintain your rental property effectively:
Leasing & Tenant Placement – Marketing vacancies, screening tenants, drafting leases, and coordinating move-ins.
Routine Maintenance – Handling minor repairs and preventative upkeep (pre-approved up to an agreed limit, typically $300–$500).
Tenant Relations & Lease Enforcement – Serving as the primary contact for tenants, addressing issues, and enforcing lease terms.
Inspections – Move-in, move-out, annual resident-led, and annual physical inspections.
Financial Management – Rent collection, trust accounting, monthly statements, and year-end 1099s.
Legal & Regulatory Compliance – Ensuring adherence to housing laws, safety codes, and fair housing regulations.
What’s Outside the Standard Scope
Some services require additional time, coordination, or third-party involvement and are billed separately:
Major Repairs & Capital Projects – Roof replacements, remodel oversight, insurance claim coordination.
Extraordinary Owner Requests – Custom reporting, accelerated turnovers, or tasks outside BMG’s standard systems.
Evictions & Legal Actions – Court filings, attorney coordination, and hearing representation.
Non-Standard Inspections – Insurance-driven, pre-sale, or specialized safety audits.
Emergency Responses – After-hours property visits, crisis management, and tenant relocation logistics.
Premium Marketing – Paid advertising, staging, or professional videography beyond standard listings.
Why We Separate These Services
Separately billing for out-of-scope work allows us to:
Keep management fees predictable
Ensure owner control over major expenses
Act quickly when urgent issues arise
Our goal is always to be transparent, proactive, and fair when it comes to costs. If you ever have questions about our services do not hesitate to reach out to us.
You Get What You Pay For
When you go to the mechanics shop to get an oil change you don’t expect them to also change a head gasket for the price of an oil change. In a similar way the monthly management fee we collect covers defined areas of work. While we are happy to do additional work to make sure that your property is well cared for, just like the mechanic, we have to charge additional for time spent doing additional work.
Hiring a property manager who promises to do everything for one low price usually doesn't end well. You'll likely get someone unprofessional or messy, which will just cost you more money in the long run.
Final Thoughts
At Bigfoot Management Group, we pride ourselves on providing comprehensive property management while maintaining clear communication about what’s included and what isn’t. By understanding your PMA and our scope of work, you’ll know exactly what to expect — and when additional billing might apply.
If you’d like a detailed breakdown of our management agreement and separately billable services, we’re always happy to walk you through it.
